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Privacy policy

Privacy Policy
FragranceDealz.com Privacy Policy

1. Introduction
Welcome to FragranceDealz.com. We respect the privacy of our users and are committed to protecting it through our compliance with this policy. This policy describes how we collect, use, and share your information, including in connection with SMS and email marketing programs.

2. Information We Collect
We collect several types of information from and about users of our Website, including but not limited to:

  • Your web browser, IP address, time zone, and cookies installed on your device.
  • Information about the individual web pages or products you view, the websites or search terms that referred you to our Site, and how you interact with the Site.
  • Personal information such as name, shipping address, email address, phone number, and payment information, particularly when placing orders or subscribing to our services.

3. SMS and Email Marketing
We collect phone numbers and email addresses when you opt-in to receive communications from us, including promotional and transactional messages.

  • Promotional SMS & Emails: We send promotional content such as sales, special offers, and product launches via SMS and email. You may unsubscribe from these communications at any time using the unsubscribe link in our emails or by replying "STOP" to our SMS messages.
  • Transactional SMS & Emails: We may send you transactional messages related to your orders, such as order confirmations, shipping updates, and cart abandonment reminders.
  • Abandoned Cart Reminders: FragranceDealz.com uses cookies to help keep track of items placed in your shopping cart, including when you abandon your cart. This information is used to send reminder messages via SMS or email.
  • Consent: Your consent to receive marketing messages is never a condition of purchase. We will not share SMS opt-in data or consent with third parties.

4. How We Use Your Information
The information we collect helps us fulfill your orders, process payments, arrange for shipping, and provide customer support. Additionally, we use this information to:

  • Communicate with you regarding your orders.
  • Send marketing and promotional communications as described above.
  • Improve our services, understand customer behavior, and personalize your experience.

5. Disclosure of Your Information
We share your personal information with third parties to help us use it for the purposes outlined above. Examples include:

  • Shopify: Powers our online store. You can read more about Shopify’s privacy policy here: Shopify Privacy Policy.
  • SyncX: Used for inventory tracking and management to ensure that our store reflects real-time product availability.
  • UpPromote Affiliate Program: Used for managing our affiliate program, where affiliates may earn commissions for driving sales to our store.
  • Klaviyo: We use Klaviyo for sending promotional and transactional SMS and email messages. You can read more about Klaviyo’s privacy practices here: Klaviyo Privacy Policy.

We do not sell your personal information to non-affiliated third parties. However, we may share it for purposes such as order fulfillment, payment processing, or marketing, all in compliance with applicable laws. The above excludes SMS and email opt-in data, which will not be shared with any third parties.

6. Data Security
We have implemented security measures designed to secure your personal information from accidental loss and unauthorized access. All payment transactions are encrypted and processed securely.

7. Third-Party Collection of Information
We use services like Google Analytics to help us understand customer behavior on our website. You can read more about Google’s privacy practices here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Opt-Out.

8. Location Tracking
If you consent, we may collect location-based data to help us personalize your shopping experience and provide location-based services such as targeted advertising. This data will be used solely for these purposes and will not be shared with third parties without your explicit consent.

9. Advertising Partners
We use various advertising platforms, including Facebook, Instagram, TikTok, Microsoft, Pinterest, eBay, Etsy, and Amazon. These services may collect anonymized user data to measure the effectiveness of our advertisements.

10. Changes to Our Privacy Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. The date of the last revision will be noted at the top of this page.

11. Contact
If you have any questions about this policy or our privacy practices, please contact us at support@fragrancedealz.com.