Refund policy
FragranceDealz Return Policy
Welcome to FragranceDealz! We are committed to providing you with exceptional products and services. This Return Policy outlines the terms and conditions for returning or exchanging products purchased from FragranceDealz.com. Please read this policy carefully to understand your rights and obligations.
1. Applicability
- Effective Date: This Return Policy applies to all purchases made on or after [Insert Effective Date].
- Scope: These rules apply exclusively to items purchased through FragranceDealz.com. Items purchased through third-party retailers or other platforms are subject to their respective return policies.
2. Return Eligibility
To be eligible for a return or exchange, your item must meet the following criteria:
- Purchase Source: The product must have been purchased directly from FragranceDealz.com.
- Condition: Items must be unopened and unused. Products that have been opened, used, or altered in any way are not eligible for return or exchange, except as specified in the Damaged During Shipment section.
- Final Sale Items: Certain collections are designated as final sale and are not eligible for returns or exchanges. Refer to the Final Sale Items section below for details.
3. Return Periods
We offer different return windows based on the product category. Returns must be initiated within the applicable timeframe from the date of purchase.
3.1 Colognes and Perfume Collection
- Return Window: 30 days from the date of purchase.
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Eligibility:
- Unopened Items: Must be returned in their original unopened condition.
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Opened Items: Returns are accepted only if the product was damaged during shipping. To qualify, customers must provide clear images or videos that clearly show:
- The label and box of the product.
- The product itself.
- The damage to the product.
- Proof Requirement: Returns of opened items without proper images or videos as specified above will not be eligible.
3.2 Damaged During Shipment
- Return Window: 30 days from the date of purchase.
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Eligibility: If your product arrives damaged during shipping, you can return it within 30 days provided you supply proper evidence as follows:
- Documentation: Clear images or videos showing the label, box, product, and the specific damage.
- Non-Compliance: If the label and box are not clearly shown, the return request will not be eligible.
4. Initiating a Return
To initiate a return, follow these steps:
- Contact Customer Support: Email us at support@fragrancedealz.com with your order number and reason for return.
- Online Return Portal: Alternatively, log in to your account on FragranceDealz.com and use the self-service return portal to submit your return request.
- Approval & Instructions: Once your return request is approved, you will receive a return address and detailed instructions on how to proceed.
5. Return Shipping Costs
Return shipping costs depend on the specific conditions of your return:
- Customer-Paid Shipping: Most returns require the customer to cover return shipping costs.
- Free Return Shipping: Certain promotions or specific collections may offer free return shipping. Eligibility will be communicated during the return process.
- Flat Rate Return Shipping: A standard flat rate may apply to some return requests, depending on the collection or promotion.
Recommendation: We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
6. Restocking Fees
- No Restocking Fee: Most standard returns do not incur a restocking fee.
- Restocking Fee Applied: Specific items or collections may have a restocking fee. Details will be provided in the product listing or during the return process.
7. Refunds
After receiving and inspecting your returned item:
- Approval Notification: You will be notified via email about the approval or rejection of your refund.
- Processing Time: If approved, the refund will be processed, and a credit will be applied to your original payment method within 5-10 business days, depending on your financial institution.
- Non-Refundable Items: Final sale items and gift cards are non-refundable.
8. Exchanges
Exchanges are available under the following conditions:
- Defective or Damaged Items: If your item is defective or damaged upon arrival, you may request an exchange for the same item.
- Exchange Process: Contact us at support@fragrancedealz.com with your order details to initiate an exchange.
- Different Items or Sizes: Exchanges for different items or sizes are subject to availability and may require a new purchase.
9. Final Sale Items
The following collections are designated as final sale and are not eligible for returns or exchanges:
- Bath & Body Collection
- Candles
- Day Care Collection
- Eye Care Collection
- Face Treatment Collection
- Hair Color Collection
- Hair Loss Collection
- Hair Mask Collection
- Haircare
- Lip Color Collection
- Makeup Collection
- MakeUp Set Collection
- Sexy Hair Concepts
- Shampoo Collection
- Skincare
- Spa Accessories
- Styling Products Collection
Important: Please verify the collection of your purchased item to understand its return eligibility. Final sale items will be clearly marked as such on the product page.
10. Exceptions
Certain items are non-returnable and non-exchangeable:
- Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged.
- Personalized Products: Items customized or personalized per your request are not eligible for return.
- Downloadable Products: Digital products and downloadable items are not eligible for return.
11. Return Rules Application
- Effective Scope: Return rules apply only to items purchased after these updated return policies were implemented.
- Specific Collections: Each collection may have unique return windows and shipping conditions as outlined in the Return Periods and Return Shipping Costs sections.
12. Contact Information
If you have any questions or need further assistance with your return, please contact our customer support team:
- Email: support@fragrancedealz.com
- Customer Support Hours: [Insert Hours, e.g., Monday - Friday, 9 AM - 5 PM EST]